N
Nako
1 reviews | Active since Apr 2026
05 May 2026, 13:17
Dissapointment
I have ordered fibre with you guys over a month ago if not 2, made payment and have received the router. Your installers came to my house and left without doing anything promising to come back. I have been escalated over a dozen times with promises for call backs that never take place. Now you guys are attempting to debit my account meanwhile the issue is not resolved going on the 2nd month now
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
05 May 2026, 13:31Hi Nako,
e understand how frustrating and disappointing this has been, especially after waiting for such a long period, making payment, receiving the router, and then having installers leave without completing the installation. Being promised follow‑ups that never happen while debit attempts continue is not the experience we want for our clients, and we recognise the impact this ongoing delay has had on you.
We can confirm that the team responsible for fibre orders has sent an urgent escalation to Metrofibre, requesting that they make contact with you as a matter of priority on the alternate number you provided. This escalation is specifically to address the stalled installation and ensure clear communication and next steps are provided to you directly. Your feedback regarding missed callbacks, prolonged delays, and billing concerns while the service remains unresolved will also be shared with our Service Quality Team for review and improvement.
If you need any further assistance or would like to follow up on this escalation, you’re welcome to reach out to us via a private message on Hello Peter.
Kind regards,
Mweb Team
e understand how frustrating and disappointing this has been, especially after waiting for such a long period, making payment, receiving the router, and then having installers leave without completing the installation. Being promised follow‑ups that never happen while debit attempts continue is not the experience we want for our clients, and we recognise the impact this ongoing delay has had on you.
We can confirm that the team responsible for fibre orders has sent an urgent escalation to Metrofibre, requesting that they make contact with you as a matter of priority on the alternate number you provided. This escalation is specifically to address the stalled installation and ensure clear communication and next steps are provided to you directly. Your feedback regarding missed callbacks, prolonged delays, and billing concerns while the service remains unresolved will also be shared with our Service Quality Team for review and improvement.
If you need any further assistance or would like to follow up on this escalation, you’re welcome to reach out to us via a private message on Hello Peter.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 13:31
Official
Hi Nako,
e understand how frustrating and disappointing this has been, especially after waiting for such a long period, making payment, receiving the router, and then having installers leave without completing the installation. Being promised follow‑ups that never happen while debit attempts continue is not the experience we want for our clients, and we recognise the impact this ongoing delay has had on you.
We can confirm that the team responsible for fibre orders has sent an urgent escalation to Metrofibre, requesting that they make contact with you as a matter of priority on the alternate number you provided. This escalation is specifically to address the stalled installation and ensure clear communication and next steps are provided to you directly. Your feedback regarding missed callbacks, prolonged delays, and billing concerns while the service remains unresolved will also be shared with our Service Quality Team for review and improvement.
If you need any further assistance or would like to follow up on this escalation, you’re welcome to reach out to us via a private message on Hello Peter.
Kind regards,
Mweb Team
e understand how frustrating and disappointing this has been, especially after waiting for such a long period, making payment, receiving the router, and then having installers leave without completing the installation. Being promised follow‑ups that never happen while debit attempts continue is not the experience we want for our clients, and we recognise the impact this ongoing delay has had on you.
We can confirm that the team responsible for fibre orders has sent an urgent escalation to Metrofibre, requesting that they make contact with you as a matter of priority on the alternate number you provided. This escalation is specifically to address the stalled installation and ensure clear communication and next steps are provided to you directly. Your feedback regarding missed callbacks, prolonged delays, and billing concerns while the service remains unresolved will also be shared with our Service Quality Team for review and improvement.
If you need any further assistance or would like to follow up on this escalation, you’re welcome to reach out to us via a private message on Hello Peter.
Kind regards,
Mweb Team