TM
Tebogo M
1 reviews | Active since Feb 2025
01 Sept 2026, 13:22
Dissapointed with MWEB
Hi Guys i had cancelled my subscription end of May and the consultant said they will send me a link on how to return the router but never did so after a month or so i did try to get hold of you guys via WhatsApp Chat again the consulted apologies and said they will send me a link again on how to return the router but never did. so today i was debited a sum of R1650 without my consent and i contacted Mweb spoke to IIyaas regarding he said its for the router and i told him i contacted Mweb Twice regarding the router and they never returned to me so how am i being debited so much on something which wasnt my fault he said i must return the router to Centurion by post or hand deliver i asked him how is that possible when they delivered the router to me and now i have to spend my own money or time to deliver it he just said go to mweb website, very rude..
Helpful (0)
Replies (21)0
Replies (21)
Mweb's replyOfficial
01 Sept 2026, 14:26Helo Tebogo
We understand why you’re upset. You reached out more than once for guidance on returning the router, were told the information would be sent through, and then received a debit you weren’t expecting. We can appreciate how frustrating that must be, particularly when you were actively trying to follow the return process.You can find the full process for returning your free-to-use MWEB router here: How to return your MWEB routerThe article covers the available return options, packaging requirements and the steps to follow.We’d also like to look into the account and debit with you. Please send us a private message with your registered MWEB email address, and we can assist with checking the details around the router return and the charge.
Kind regards,
The Mweb Team
We understand why you’re upset. You reached out more than once for guidance on returning the router, were told the information would be sent through, and then received a debit you weren’t expecting. We can appreciate how frustrating that must be, particularly when you were actively trying to follow the return process.You can find the full process for returning your free-to-use MWEB router here: How to return your MWEB routerThe article covers the available return options, packaging requirements and the steps to follow.We’d also like to look into the account and debit with you. Please send us a private message with your registered MWEB email address, and we can assist with checking the details around the router return and the charge.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 14:26
Official
Helo Tebogo
We understand why you’re upset. You reached out more than once for guidance on returning the router, were told the information would be sent through, and then received a debit you weren’t expecting. We can appreciate how frustrating that must be, particularly when you were actively trying to follow the return process.You can find the full process for returning your free-to-use MWEB router here: How to return your MWEB routerThe article covers the available return options, packaging requirements and the steps to follow.We’d also like to look into the account and debit with you. Please send us a private message with your registered MWEB email address, and we can assist with checking the details around the router return and the charge.
Kind regards,
The Mweb Team
We understand why you’re upset. You reached out more than once for guidance on returning the router, were told the information would be sent through, and then received a debit you weren’t expecting. We can appreciate how frustrating that must be, particularly when you were actively trying to follow the return process.You can find the full process for returning your free-to-use MWEB router here: How to return your MWEB routerThe article covers the available return options, packaging requirements and the steps to follow.We’d also like to look into the account and debit with you. Please send us a private message with your registered MWEB email address, and we can assist with checking the details around the router return and the charge.
Kind regards,
The Mweb Team
Best regards,
TM
Tebogo M's updateReviewer Update
01 Sept 2026, 15:35Hi Mweb
Here is my Email address ***
My Mweb Number ***8
Here is my Email address ***
My Mweb Number ***8
TM
Tebogo M's update01 Sept 2026, 15:35
Reviewer Update
Hi Mweb
Here is my Email address ***
My Mweb Number ***8
Here is my Email address ***
My Mweb Number ***8
Mweb's replyOfficial
01 Sept 2026, 16:20Hello Tebogo,
Thank you for providing your account details. We have escalated your query to our Cancellations Team for further review and assistance. The team will assess the information available on the account and provide feedback regarding the status of your request and any next steps required.
Kind regards,
Mweb Team
Thank you for providing your account details. We have escalated your query to our Cancellations Team for further review and assistance. The team will assess the information available on the account and provide feedback regarding the status of your request and any next steps required.
Kind regards,
Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 16:20
Official
Hello Tebogo,
Thank you for providing your account details. We have escalated your query to our Cancellations Team for further review and assistance. The team will assess the information available on the account and provide feedback regarding the status of your request and any next steps required.
Kind regards,
Mweb Team
Thank you for providing your account details. We have escalated your query to our Cancellations Team for further review and assistance. The team will assess the information available on the account and provide feedback regarding the status of your request and any next steps required.
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
01 Sept 2026, 16:40Good afternoon, Tebogo,
Thank you for your patience while our Cancellations Team reviewed your account.The team has confirmed that, should you be willing to return the router, the clawback fee will be credited to your account. You can find the steps for returning your Mweb router here: Mweb Router Return Guide Once the router has been returned, the relevant team can proceed with the credit.If you need any assistance with the return process, please send us a direct message on Hello Peter and we’ll gladly assist.
Kind regards,
The Mweb Team
Thank you for your patience while our Cancellations Team reviewed your account.The team has confirmed that, should you be willing to return the router, the clawback fee will be credited to your account. You can find the steps for returning your Mweb router here: Mweb Router Return Guide Once the router has been returned, the relevant team can proceed with the credit.If you need any assistance with the return process, please send us a direct message on Hello Peter and we’ll gladly assist.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 16:40
Official
Good afternoon, Tebogo,
Thank you for your patience while our Cancellations Team reviewed your account.The team has confirmed that, should you be willing to return the router, the clawback fee will be credited to your account. You can find the steps for returning your Mweb router here: Mweb Router Return Guide Once the router has been returned, the relevant team can proceed with the credit.If you need any assistance with the return process, please send us a direct message on Hello Peter and we’ll gladly assist.
Kind regards,
The Mweb Team
Thank you for your patience while our Cancellations Team reviewed your account.The team has confirmed that, should you be willing to return the router, the clawback fee will be credited to your account. You can find the steps for returning your Mweb router here: Mweb Router Return Guide Once the router has been returned, the relevant team can proceed with the credit.If you need any assistance with the return process, please send us a direct message on Hello Peter and we’ll gladly assist.
Kind regards,
The Mweb Team
Best regards,
TM
Tebogo M's updateReviewer Update
03 Sept 2026, 13:39Hi Mweb
please note i just couriered the Router now you will probably get it tomorrow, can you confirm when the money will be deposited back to me ?
please note i just couriered the Router now you will probably get it tomorrow, can you confirm when the money will be deposited back to me ?
TM
Tebogo M's update03 Sept 2026, 13:39
Reviewer Update
Hi Mweb
please note i just couriered the Router now you will probably get it tomorrow, can you confirm when the money will be deposited back to me ?
please note i just couriered the Router now you will probably get it tomorrow, can you confirm when the money will be deposited back to me ?
Mweb's replyOfficial
03 Sept 2026, 14:13Hello Tebogo,
Please share the waybill reference for the router return, along with any relevant details, so we can submit these to the appropriate team for review.Once the router has been received, it will be checked and the account will be updated accordingly. If a refund is approved, it will then be added to the refund processing list. From the date it is added to the list, please allow 3–5 business days for the refund to be released and reflect in your account.
Kind regards,
The Mweb Team
Please share the waybill reference for the router return, along with any relevant details, so we can submit these to the appropriate team for review.Once the router has been received, it will be checked and the account will be updated accordingly. If a refund is approved, it will then be added to the refund processing list. From the date it is added to the list, please allow 3–5 business days for the refund to be released and reflect in your account.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply03 Sept 2026, 14:13
Official
Hello Tebogo,
Please share the waybill reference for the router return, along with any relevant details, so we can submit these to the appropriate team for review.Once the router has been received, it will be checked and the account will be updated accordingly. If a refund is approved, it will then be added to the refund processing list. From the date it is added to the list, please allow 3–5 business days for the refund to be released and reflect in your account.
Kind regards,
The Mweb Team
Please share the waybill reference for the router return, along with any relevant details, so we can submit these to the appropriate team for review.Once the router has been received, it will be checked and the account will be updated accordingly. If a refund is approved, it will then be added to the refund processing list. From the date it is added to the list, please allow 3–5 business days for the refund to be released and reflect in your account.
Kind regards,
The Mweb Team
Best regards,
TM
Tebogo M's updateReviewer Update
03 Sept 2026, 21:05Hi Mweb
There Waybill Number is PNA***
Courier is PostNet
Branch The Grove Mall
C
There Waybill Number is PNA***
Courier is PostNet
Branch The Grove Mall
C
TM
Tebogo M's update03 Sept 2026, 21:05
Reviewer Update
Hi Mweb
There Waybill Number is PNA***
Courier is PostNet
Branch The Grove Mall
C
There Waybill Number is PNA***
Courier is PostNet
Branch The Grove Mall
C
Mweb's replyOfficial
04 Sept 2026, 09:25Hi Tebogo,Thank you for providing the waybill details.We’ve submitted a follow-up to the team handling refunds to check the status of the router return and confirm the progress of the refund. We’ll use the waybill reference provided to assist with verifying the return and determining the next steps.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply04 Sept 2026, 09:25
Official
Hi Tebogo,Thank you for providing the waybill details.We’ve submitted a follow-up to the team handling refunds to check the status of the router return and confirm the progress of the refund. We’ll use the waybill reference provided to assist with verifying the return and determining the next steps.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
TM
Tebogo M's updateReviewer Update
04 Sept 2026, 11:26Ok thank you, i believe that the router was just delivered.
TM
Tebogo M's update04 Sept 2026, 11:26
Reviewer Update
Ok thank you, i believe that the router was just delivered.
Mweb's replyOfficial
04 Sept 2026, 11:37You're welcome.
Best regards,
Mweb's reply04 Sept 2026, 11:37
Official
You're welcome.
Best regards,
TM
Tebogo M's updateReviewer Update
11 Sept 2026, 15:34Hi Mweb
Please note i havent receive my Cash refund even though i was promised that it would take 3-5 Business Day, can i please get an update as i need that money..
Please note i havent receive my Cash refund even though i was promised that it would take 3-5 Business Day, can i please get an update as i need that money..
TM
Tebogo M's update11 Sept 2026, 15:34
Reviewer Update
Hi Mweb
Please note i havent receive my Cash refund even though i was promised that it would take 3-5 Business Day, can i please get an update as i need that money..
Please note i havent receive my Cash refund even though i was promised that it would take 3-5 Business Day, can i please get an update as i need that money..
Mweb's replyOfficial
11 Sept 2026, 15:48Hi Tebogo
We understand how important this refund is to you. We've requested a follow-up with the team that manages refunds to review the status of the refund and provide further feedback on the outstanding payment. The matter remains under attention, and the relevant team will advise once there is an update available.
Kind regards,
Mweb Team
We understand how important this refund is to you. We've requested a follow-up with the team that manages refunds to review the status of the refund and provide further feedback on the outstanding payment. The matter remains under attention, and the relevant team will advise once there is an update available.
Kind regards,
Mweb Team
Best regards,
Mweb's reply11 Sept 2026, 15:48
Official
Hi Tebogo
We understand how important this refund is to you. We've requested a follow-up with the team that manages refunds to review the status of the refund and provide further feedback on the outstanding payment. The matter remains under attention, and the relevant team will advise once there is an update available.
Kind regards,
Mweb Team
We understand how important this refund is to you. We've requested a follow-up with the team that manages refunds to review the status of the refund and provide further feedback on the outstanding payment. The matter remains under attention, and the relevant team will advise once there is an update available.
Kind regards,
Mweb Team
Best regards,
TM
Tebogo M's updateReviewer Update
14 Sept 2026, 11:17Morning
i still havent received my cash refund or any feedback from you guys even though its been more than 10 days since i return your router, now i have to be the one doing the follow ups everyday , this is unacceptable you guys deducted my money without my consent now i have to beg for it.
i still havent received my cash refund or any feedback from you guys even though its been more than 10 days since i return your router, now i have to be the one doing the follow ups everyday , this is unacceptable you guys deducted my money without my consent now i have to beg for it.
TM
Tebogo M's update14 Sept 2026, 11:17
Reviewer Update
Morning
i still havent received my cash refund or any feedback from you guys even though its been more than 10 days since i return your router, now i have to be the one doing the follow ups everyday , this is unacceptable you guys deducted my money without my consent now i have to beg for it.
i still havent received my cash refund or any feedback from you guys even though its been more than 10 days since i return your router, now i have to be the one doing the follow ups everyday , this is unacceptable you guys deducted my money without my consent now i have to beg for it.
Mweb's replyOfficial
14 Sept 2026, 11:36Hi Tebogo,We understand your frustration, especially as you’ve been waiting for your refund after returning the router and have had to follow up for feedback. We recognise that you should not have to repeatedly chase for clarity on the status of your refund.We’ve submitted a follow-up with the relevant Refunds Team to check the status of the outstanding refund and request further feedback on the matter.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply14 Sept 2026, 11:36
Official
Hi Tebogo,We understand your frustration, especially as you’ve been waiting for your refund after returning the router and have had to follow up for feedback. We recognise that you should not have to repeatedly chase for clarity on the status of your refund.We’ve submitted a follow-up with the relevant Refunds Team to check the status of the outstanding refund and request further feedback on the matter.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
TM
Tebogo M's updateReviewer Update
14 Sept 2026, 15:07So when can i expect feedback as i am the one whos doing followups because even on friday you said you requested feedback from people whose doing refund but you never returned to update me 3 days later i have to comeback to you again, this is unacceptable, I Want My Money Back it took you guys seconds to deduct my money now i have to Wait for weeks for it to return
TM
Tebogo M's update14 Sept 2026, 15:07
Reviewer Update
So when can i expect feedback as i am the one whos doing followups because even on friday you said you requested feedback from people whose doing refund but you never returned to update me 3 days later i have to comeback to you again, this is unacceptable, I Want My Money Back it took you guys seconds to deduct my money now i have to Wait for weeks for it to return
Mweb's replyOfficial
14 Sept 2026, 15:10Hi Tebogo,We understand your frustration, especially having to follow up again after already waiting for your refund.We are continuing to follow up with the relevant teams to establish the status of the outstanding refund and obtain the feedback needed. We appreciate that you’ve had to come back to us for an update, and we’ll provide feedback once we receive it from the team handling the refund.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply14 Sept 2026, 15:10
Official
Hi Tebogo,We understand your frustration, especially having to follow up again after already waiting for your refund.We are continuing to follow up with the relevant teams to establish the status of the outstanding refund and obtain the feedback needed. We appreciate that you’ve had to come back to us for an update, and we’ll provide feedback once we receive it from the team handling the refund.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
TM
Tebogo M's updateReviewer Update
15 Sept 2026, 12:06GoodDay
still waiting for feedback?
still waiting for feedback?
TM
Tebogo M's update15 Sept 2026, 12:06
Reviewer Update
GoodDay
still waiting for feedback?
still waiting for feedback?
Mweb's replyOfficial
15 Sept 2026, 12:27Hello Tebogo,
Thank you for following up with us. We are continuously following up with the team handling the refund request. The matter remains under active attention, and we will provide you with feedback as soon as it becomes available from the relevant team.
Kind regards,
Mweb Team
Thank you for following up with us. We are continuously following up with the team handling the refund request. The matter remains under active attention, and we will provide you with feedback as soon as it becomes available from the relevant team.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 Sept 2026, 12:27
Official
Hello Tebogo,
Thank you for following up with us. We are continuously following up with the team handling the refund request. The matter remains under active attention, and we will provide you with feedback as soon as it becomes available from the relevant team.
Kind regards,
Mweb Team
Thank you for following up with us. We are continuously following up with the team handling the refund request. The matter remains under active attention, and we will provide you with feedback as soon as it becomes available from the relevant team.
Kind regards,
Mweb Team
Best regards,
TM
Tebogo M's updateReviewer Update
15 Sept 2026, 23:09Hi mweb
You telling me it's taking you more than 10 to get a feedback from your internal team, it seems like you don't wanna refund me my cashback as I have to be the down who is always asking for feedback even though you guys promises me to give me feedback.
You will return my money . I will escalate this.
You telling me it's taking you more than 10 to get a feedback from your internal team, it seems like you don't wanna refund me my cashback as I have to be the down who is always asking for feedback even though you guys promises me to give me feedback.
You will return my money . I will escalate this.
TM
Tebogo M's update15 Sept 2026, 23:09
Reviewer Update
Hi mweb
You telling me it's taking you more than 10 to get a feedback from your internal team, it seems like you don't wanna refund me my cashback as I have to be the down who is always asking for feedback even though you guys promises me to give me feedback.
You will return my money . I will escalate this.
You telling me it's taking you more than 10 to get a feedback from your internal team, it seems like you don't wanna refund me my cashback as I have to be the down who is always asking for feedback even though you guys promises me to give me feedback.
You will return my money . I will escalate this.
Mweb's replyOfficial
16 Sept 2026, 09:31Hi Tebogo,We understand your frustration, especially after waiting for feedback regarding your refund and having to follow up again for an update. We recognise that this has taken longer than expected and appreciate your patience while the matter is being worked on.Our teams are actively working on the matter, and the necessary steps are being taken to process your refund. The matter remains under active attention, and we’ll provide further feedback once there is an update.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply16 Sept 2026, 09:31
Official
Hi Tebogo,We understand your frustration, especially after waiting for feedback regarding your refund and having to follow up again for an update. We recognise that this has taken longer than expected and appreciate your patience while the matter is being worked on.Our teams are actively working on the matter, and the necessary steps are being taken to process your refund. The matter remains under active attention, and we’ll provide further feedback once there is an update.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
TM
Tebogo M's updateReviewer Update
17 Sept 2026, 13:08GoodDay
can i please get an Update?
TM
Tebogo M's update17 Sept 2026, 13:08
Reviewer Update
GoodDay
can i please get an Update?