Dissapointed in service rendered by Mweb

Dissapointed and Angry is no longer a word. After making payment on the 2July 2021 we still suspended. I called in same day to tell the Rep my husband in meeting and will only be finished by 17h00 time they knock off. We called in Saturday 03July and was informed the Billing Dept don't operate over weekends, there's no customer service line or Walk in Centre available (due to Covid rules inplace). Eventually I got through after both my husband holding on nearly 30min we were assisted by Thabisa and advised our payment was made Into incorrect account and we need to reverse it. With our consent she put the payment through on her side and we were assured as soon as payment reflecting we will be reconnected and she will follow up before she knock off at 13h00 - she didn't call back. Whole weekend inconvenience. Monday I called in Again, logged few queries on the portal, no one responded or called back. After holding on 36min spoke to Adrian, nice person tried to help but was unable to reconnect us. He spoke to his line manager and was advised he must log a ticket or we must pay another payment??? I asked turn around time for tickets log - 72hours!! After we already being disconnected since the Friday, ridiculous!! And refunds takes between 7-21days!! We still disconnected, no follow up.