Dissapointed
<p>I do not recommend anyone to use mweb isp as we are paying a load of money a month and the service is totaly s**t if we lucky we will get access to internet minutes a day and not to start with downloading, downloading 1 movie is like taking the whole night just for 1 download wich is like 600mb totaly not worth it. Im using my personal data to send this complaint because we can not use our home internet. Just glad we canceled our subscription for the end of the month.</p>
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Replies (6)0
Replies (6)
Mweb's replyOfficial
11 Jul 2016, 08:26Good Day Kevin
Thank you for taking the time to raise your concerns.
We have tried making contact with you via Telephone, unfortunately the call was not answered.
Please provide me your MWEB account details, the MWEB email address or username.
This will enable us to have a closer look at the account.
We eagerly await you reply.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply11 Jul 2016, 08:26
Official
Good Day Kevin
Thank you for taking the time to raise your concerns.
We have tried making contact with you via Telephone, unfortunately the call was not answered.
Please provide me your MWEB account details, the MWEB email address or username.
This will enable us to have a closer look at the account.
We eagerly await you reply.
Kind regards
MWEB Client Services
Best regards,
's updateReviewer Update
11 Jul 2016, 16:38My details are as follows: Customer no: 121 048 71 and user name: *** . Is there no way you can get somone to install fibre optic cables on our line as that could also be the cause of the problem but the fact that we reset the router like 20 times a day is pathetic. We are about to convert to an isp called axxess or somthing like that as they are voted best isp at the moment.
's update11 Jul 2016, 16:38
Reviewer Update
My details are as follows: Customer no: 121 048 71 and user name: *** . Is there no way you can get somone to install fibre optic cables on our line as that could also be the cause of the problem but the fact that we reset the router like 20 times a day is pathetic. We are about to convert to an isp called axxess or somthing like that as they are voted best isp at the moment.
Mweb's replyOfficial
12 Jul 2016, 06:42Good Morning Kevin,
Thank you for taking the time to provide us your feedback.
I tried calling you in order for us to assist you, however was unable to reach you.
The most common causes for intermittent connectivity is either line or hardware related. Your account is showing 55 sessions for this morning already, which is very high.
The disconnect reason via the Telkom portal, is that a request was submitted from the remote end. This normally means that the router was rebooted or that it looses connectivity.
We need to verify if you reboot the router that much this morning or if the router is loosing connectivity by itself.
I would also like to log a Technical Specialist call back for you, in order for us to troubleshoot this; however I need you to confirm if I can do so and what the ideal time would be for us to contact you.
We eagerly await your reply.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply12 Jul 2016, 06:42
Official
Good Morning Kevin,
Thank you for taking the time to provide us your feedback.
I tried calling you in order for us to assist you, however was unable to reach you.
The most common causes for intermittent connectivity is either line or hardware related. Your account is showing 55 sessions for this morning already, which is very high.
The disconnect reason via the Telkom portal, is that a request was submitted from the remote end. This normally means that the router was rebooted or that it looses connectivity.
We need to verify if you reboot the router that much this morning or if the router is loosing connectivity by itself.
I would also like to log a Technical Specialist call back for you, in order for us to troubleshoot this; however I need you to confirm if I can do so and what the ideal time would be for us to contact you.
We eagerly await your reply.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
13 Jul 2016, 06:27Good Morning Kevin,
Please confirm if we can go ahead and have a Technical Specialist call you to look into the matter.
If possible, please also provide an ideal time for us to make contact with you.
We eagerly await your reply.
Kind regardsMWEB Client Services
Best regards,
Mweb's reply13 Jul 2016, 06:27
Official
Good Morning Kevin,
Please confirm if we can go ahead and have a Technical Specialist call you to look into the matter.
If possible, please also provide an ideal time for us to make contact with you.
We eagerly await your reply.
Kind regardsMWEB Client Services
Best regards,
Mweb's replyOfficial
15 Jul 2016, 08:38Good Morning Kevin,
We await your reply regarding the Technical Specialist call back and whether we should go ahead and arrange this for you.
Please urgently assist with providing us feedback, in order for us to establish a way forward.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply15 Jul 2016, 08:38
Official
Good Morning Kevin,
We await your reply regarding the Technical Specialist call back and whether we should go ahead and arrange this for you.
Please urgently assist with providing us feedback, in order for us to establish a way forward.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
19 Jul 2016, 08:14Good Morning Kevin
We have closed your Hello Peter query as we have not received any feedback from you since our last communication.
Please feel free to contact our technical support on *** for further assistance. They can also log technical specialist call backs if need be.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply19 Jul 2016, 08:14
Official
Good Morning Kevin
We have closed your Hello Peter query as we have not received any feedback from you since our last communication.
Please feel free to contact our technical support on *** for further assistance. They can also log technical specialist call backs if need be.
Kind regards
MWEB Client Services
Best regards,