Dismal service, Horribilis

Hi Dalene,
We understand how frustrating it must be to deal with email issues while also being unable to reach support after waiting so long. Not receiving important emails, especially from your bank, can be very concerning and disruptive. This situation has clearly not aligned with the level of accessibility and support you should expect when reaching out for assistance.

To help restore your email functionality, please try the following:

Log into Webmail: https://www.mweb.co.za/webmail
Check all folders carefully, including Junk and any custom folders

While logged in, please also check for any content filters:

Select More at the top
Click Settings
Select Content Filtering on the left
Delete any filters listed

We’d also recommend adding the sender’s email address to your trusted list:

Go to https://www.mweb.co.za/webmail
Sign in with your email address and password
Select More > Settings
Select Spam Filtering
Add the domain or email address under Trusted Senders
Click Save

After making these changes, wait about an hour for the updates to apply, then ask the sender to resend the email.
If the issue continues, please send us a direct message on Hello Peter confirming you’ve followed the steps above, along with the email address you’re using, so we can take a closer look and assist further.

Kind regards,
Mweb Team