Dismal Service from MWEB

Appalling service from MWEB. Put in a request in October 2025 for relocation of services. Relocation chatbot has not provided efficient delivery. Called Sales Agent and was transferred to various other departments on numerous occasions. Paying close to R800 for 25mbs line plus additional costs of new router (R1000) only to find out that I never needed new router when relocating. Sales agent chops and changes prices in accordance to their sales target even when I asked for termination of service. They still debit my account with now service and are spiteful for customer to terminate. Customers beware of their sales tactics as there is no walk in centres to hold anybody accountable. MWEB is to be reported to ICASA for their dismal performance in retaining long standing customers this 2025. For the record, I have been a faithful customer to MWEB from 2019.