DISMAL SERVICE FROM MWEB

On Wed 27 June at 13:00 it was confirmed that they had taken over my business website domain and email accounts. It is now Fri 29 Jun 13:30 and they are still apparantly unable to activate my service email account. At first I was informed that they had used a wrong domain name and since then we have spent hours with their call centre trying to get the mail activated without success. Sometimes they call back to report (lack of) progress and sometimes although promised they don't. We have dealt with various people at the call centre including Robert, Daniel, Michelle, et al but everytime we try to contact any of them for progress I'm told we cannot be put through to them and must wait for a call-back. Our last contact was with Daniel at 10:30 today where we were told a solution is imminent and we would be notified. We called at 13:00 for an update but the operator said they cant assist and can only send an email to Daniel to call us back. The lack of communication to at least update us of progress is simply not acceptable. This is aggravated by our inability to speak to anyone beyond the call centre staff who clearly have no appreciation of customer service requirements. On top of this we are told that we are likely to lose all mails received during this down time. I am a SME and rely on my mail account to receive sales orders. It is month end and it is likely that I will not be in a position to even guess what sales I may have lost due to this issue. The mail was working perfectly with the previous service provider and I have to just wonder why MWEB cant get it right since they accepted the ticket. MWEB COMMUNICATE WITH ME!!!!!!!