Dismal service by Mweb and Openserve

I had cancelled my contract with Mweb because the cost of the bundle I chose was too high. Then decided to reconnect because my second option (Telkom) was of no help. So I called Mweb to ask them to reconnect my fibre (this was on the 1st of November). I paid the reconnection fee on the same day. It is the 19th today and my fibre still has not been reactivated. I’ve called them multiple times and got no solution. One agent even dropped the call while I was trying to speak to them. I’ve gotten no clear answer on why it is taking so long to reactivate a fibre line that is already connected- router and all. Yesterday when I called, I was “first in line” for over 35 minutes. The service has been dismal and I'm disappointed in how I’ve been treated in the last 18 days. 0/10. Would not recommend.