Dishonest service from bottom to top

A word of caution about the Mweb sales agents - I took out a contract and was assured that they would do a site visit to optimise the connectivity throughout my premises. On receiving the modem, the same agent then said that installation is not his department and referred me to the technical department. On doing so they said that their company doesn’t offer any on-site technical support whatsoever.

It took a month after complaining for someone to contact me admitting that the phone recording was reviewed and that the agent knowingly misled me and will be disciplined. He offered to compensate me with a credit of 2 months’ subscription fee. It’s now 2 statements later and I still await this credit. Sending a message on their website is even more futile - they took 11 days to send me a template response claiming that the credit was processed on 28 March. Yet there’s no trace of any refund/credit….

I previously used Vox. Their service was far superior