MB
Michelle B
1 reviews | Active since Feb 2015
01 Apr 2026, 09:51
Dishonest Retention Tactics
I requested a cancellation because Afrihost offers a more affordable service. When I contacted the company on 1 March 2026 to cancel, I was advised that, in order to retain me as a customer, my monthly fee would be reduced to R699. However, my debit order was still deducted at the original amount of R849. This means I was given incorrect and misleading information. As a result, I am now forced to wait yet another month and pay a higher fee, whereas I could have already been connected with Afrihost for April. This experience reflects poor service and a clear lack of transparency. I expected honesty and proper communication, especially when making financial decisions. Extremely disappointing.
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Replies (4)MB
Michelle B's updateReviewer Update
01 Apr 2026, 09:53Another problem with Mweb when trying to make contact with them, it's nearly impossible, to speak to a consultant it takes a half an hour if not more. This is telephonically and Live Chat, Live Chat does not even respond at all. It's pathetic. If you say Sales then the call is answered nearly immediately.
MB
Michelle B's update01 Apr 2026, 09:53
Reviewer Update
Another problem with Mweb when trying to make contact with them, it's nearly impossible, to speak to a consultant it takes a half an hour if not more. This is telephonically and Live Chat, Live Chat does not even respond at all. It's pathetic. If you say Sales then the call is answered nearly immediately.
Mweb's replyOfficial
01 Apr 2026, 11:18 Hello Michelle. We completely understand how frustrating this must be. Being offered a retention rate that was not correctly app****, and having your account debited at the higher amount, is misleading and not the experience we want our customers to have. We have escalated this to our Cancellations Team, who will review your profile and call you directly to advise on the retention agreement and next steps as soon as possible. We are committed to resolving this promptly and ensuring accurate communication going forward.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Apr 2026, 11:18
Official
Hello Michelle. We completely understand how frustrating this must be. Being offered a retention rate that was not correctly app****, and having your account debited at the higher amount, is misleading and not the experience we want our customers to have. We have escalated this to our Cancellations Team, who will review your profile and call you directly to advise on the retention agreement and next steps as soon as possible. We are committed to resolving this promptly and ensuring accurate communication going forward.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
MB
Michelle B's updateReviewer Update
01 Apr 2026, 12:17I eventually got through to the cancellations department after holding on to be connected for literally more than an hour. I chatted to a guy Abdul Rageem who assisted me (very helpful)and gave me a better explanation than the consultant who assisted me 1 Mar. He explained how the process works. Consultants need to be trained by providing customers with more accurate information and will not result in customers being irrated and assuming that it's all just a retention plan by misleading them.
MB
Michelle B's update01 Apr 2026, 12:17
Reviewer Update
I eventually got through to the cancellations department after holding on to be connected for literally more than an hour. I chatted to a guy Abdul Rageem who assisted me (very helpful)and gave me a better explanation than the consultant who assisted me 1 Mar. He explained how the process works. Consultants need to be trained by providing customers with more accurate information and will not result in customers being irrated and assuming that it's all just a retention plan by misleading them.
Mweb's replyOfficial
01 Apr 2026, 13:11 Hello Michelle. We completely understand how frustrating this must be. Being offered a retention rate that was not correctly app****, and having your account debited at the higher amount, is misleading and not the experience we want our customers to have. We have escalated this to our Cancellations Team, who will review your profile and call you directly to advise on the retention agreement and next steps as soon as possible. We are committed to resolving this promptly and ensuring accurate communication going forward.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Apr 2026, 13:11
Official
Hello Michelle. We completely understand how frustrating this must be. Being offered a retention rate that was not correctly app****, and having your account debited at the higher amount, is misleading and not the experience we want our customers to have. We have escalated this to our Cancellations Team, who will review your profile and call you directly to advise on the retention agreement and next steps as soon as possible. We are committed to resolving this promptly and ensuring accurate communication going forward.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,