Dishonest and ***** internet service providers

I called in November and paid the cancellation fee on 13 December 2025. The billing department was blind to the word cancellation in my reference specified in the proof of payment, and they continued to bill me. When I call to explain the situation , I am told I am billed because I did not upload the proof of payment on the MWEB App. Pathetic online chats because chats. history get lost due to temporary issues and they want me to rely on an unreliable app. Also the agents have record on their computers of the contents of your query but on the app there is only reference numbers.