DISGUSTING SERVICES FROM MWEB - THEY'VE BEEN TAKING MY MONEY WITHOUT PROVIDING ME ACCESS TO THEIR SERVICES

my sim card for some odd reason had stopped working end of november 2020, i contacted Mweb requesting for a sim SWAP to be done, a form was sent to me of which i signed and sent back with all supporting documents attached, MWEB HAS BEEN DEBITING MY ACCOUNT SINCE THEN FOR AN AMOUNT OF R769.00 AND I HAVE HAD NO ACCESS TO THE SERVICES. I CANT BEGIN TO EXPLAIN THE AMOUNT OF EMAILS AND CALLS I'VE MADE TO HAVE THIS SORTED OUT, WHEN I REQUESTED TO HAVE THE ACCOUNT CANCELLED, I WAS THEN SENT AN SMS THAT MY SIM CARD WAS OUT TO BE DELIVERED, I CALLED THEM BACK ADVISING THAT I DO NOT WANT THEIR SERVICES AND IT NEEDS TO BE CANCELLED.

AN AMOUNT OF R999.50 WAS REQUESTED FOR THE CANCELLATION OF WHICH WAS PAID A FURTHER AMOUNT FOR R969 WAS REQUESTED FOR AN UNPAID DEBIT ORDER OF R769 WHICH I DID NOT PAY IN MARCH AS I WAS ****ED OFF WITH THEIR PATHETIC SERVICE. THE AMOUNT OF R969 WAS FOR THE UNPAID DEBIT ORDER AND SIM CARD COLLECTION WHAT I WAS CHARGED R200 FOR .. KEEP IN MIND I NEVER COLLECTED ANY SIM CARD.

NEVERTHELESS, I MADE ANOTHER PAYMENT OF R999.50 TO SETTLE THIS ACCOUNT AND HAVE IT CANCELLED.

TODAY MORNING I RECEIVED AN EMAIL STATING I HAVE A CLOSING BALANCE OF R2657.54.. I HAD REQUESTED FOR A DETAILED BREAKDOWN OF WHY I SHOULD BE PAYING THAT AMOUNT WHEN I HAVE ALREADY PAID UP ALL OF WHICH WAS REQUIRED OF ME INCLUDING 4 MONTHS FOR SUCCESSFUL PAYMENTS FOR A SERVICE I HAD NO USE OF.

CAN SOMEONE PLEASE ASSIST WITH DETAILS OF HIGHER AUTHORITY TO WHICH THIS CAN BE TAKEN UP AND TREATED AS A MATTER OF URGENCY!!