Disgusting service from Mweb and their call centre!!!

If I could place their rating at a minus I would!!! After struggling with contacting the call centre to start with finally upon making it through to the billing department, my initial issue was sorted, the account was good and active. Next comes the largest problem, I still have no access to the internet at all. I've spent hundreds of rands just to sit on hold for eventually the call to cut and then I've got to start all over again. I've gotten through and told a consultant if the call cuts, please call me back its airtime.. yet nothing!!!! Now am I expected to keep a bill up to date when I am relying on purchasing data. It's disgusting, I refuse to pay and will not allow any debits on my account from Mweb!!! I mean seriously, are their clients not of any importance .. especially now during lockdown, or is it just purely done once a consultant has signed up a client, made the comm and the company is then happy? I've even logged an query online more than once and still no response, how exactly are you supposed to fix this... I have so many colourful words I would like to use to describe my frustration! I actually would like to cancel their service and move to another service provider.