Disgusting service from MWeb.

Good day, i app**** for a fibre line installation about 4 months ago and in August 2020 a fibre router was delivered to my house and i received an sms saying that my account has been activated but no line was installed yet. For the past 3 months i called them regarding the matter with no positive outcome. I then received an sms to say my account has been suspended for none payment and no one can give me a direct answer about it when i explain to every person i speak to about the fibre line thats not installed as yet. On 20th October the line was eventually installed but they can't active it as i first need to pay R1600+ to get the account reinstated. Sooo frastrated with MWeb for giving me the run around when the fault is on their side. I sent them an email to let them know i will give a review on hello peter about their poor service but nobody rep**** to my email as yet. Disgusting service from such a big company.