Disgusting service from mweb

I am extremely frustrated!!! I have been trying to reactivate my mweb account since Monday, December 2nd. I have attempted self-service on the app, used the chat, and spent countless hours on the phone, only to find no billing agent available. When I finally got through to sales, they refused to help and would not escalate the issue to a manager. What kind of customer service is this??? I was told that staff working from home can't assist. Is this a business process? Numerous calls have been transfered and thereafter cut?This is completely unacceptable and needs to be addressed immediately.