Disgusting service

I am absolutely appalled with Mweb service. Your sales team has sold me a MTN LTE package in March and since then I have been struggling to get some assistance from you guys. My package was cancelled and reordered numerous of times. When the LTE package was sold to me telephonically by the agent named Waleed, I told him I have two routers and he confirmed that my TP link MR6400 model was compatible to MTN. For some odd reason which up till this day I don't know, that order was canceled. I then called the sales team again and spoke to Lennon who reordered the product for me, he also confirmed that my router was compatible to the Sim and then only arranged for a Sim card to be delivered to me on Tuesday 26th April. Please listen to your agents calls. The card went active on the 27th but I do not have any internet connection. I then called on Thursday, no luck with anyone, I called again 29/04/2022, Friday, spoke to the technical team, they advised me that my router is not compatible to the Sim. He transferred me to the sales team, I spoke to a lady who advised she will call me back, after 2 hours, no call. So I called again, spoke to another sales agent, he advised that he will transfer me to the sales support team, I spoke to Khanyile, he told me that he will escalate this query to the sales agent manager who will give me a call on the same business day. @ 15:30pm, no call, so I called and spoke to Khanyile again, he advised that he will escalate to the manager again and it's now 19:05pm, I have still not received any communication from Mweb. Is this how you treat a new customer??? I didn't even join you guys yet and already I hate this service and the way you handle escalated queries especially it was your agents who was at fault. Please contact me urgently and DO NOT DEBIT MY BANK ACCOUNT FOR A PRODUCT THAT DOES NOT WORK