Disgusting Service

Called Mweb on Sunday to report my fibre line not working had to wait 35min until I got assisted to be told that the fault needs to escalated to Openserve with a turnaround time of 7-10days , in the meantime I had to close of my business as without internet cannot work . I am still required to pay the full amount of the service while no service is being delivered and more importantly for me waiting 7-10 days is just not acceptable , service is disgusting!!!!! It’s openserve but is Mweb happy to accept this from a service provider …Shame on you Mweb , Openserve !!!!