Disgusting service

We do not have a mweb contract, yet they used our bank details and debited our account for 5 months. I phone them every day, just to either hold on for 30min then get through, or get cut off. When i get through they can only say... "oh yes, we are investigating the matter" then nothing. They do not attend to any emails or actually sort out a problem. They debit your account without permission and then play dumb when you ask when they will do the refund. Their customer service is rediculous. I hope that people boikot them as i only see, hear and read bad feedback.