Disgusting service at Mweb Activation dept

I am a Mweb subscriber,app**** to move my fibre line to new premises,infrastructure provide did the installation on the 11/12/2019 and according to them activation is done 48hours later,however my line is not activated to this day.I have called them,send emails no response.when i called i get transfered to a line and hold on for maximum 20minutes at time with no help or the line just dies.I have never ever experienced such appalling client service in my life.