Disgusting service at Mweb

I am utterly disappointed with the service from Mweb, I have not had an internet connection for the past 3 weeks, at first i was told metrofibre is doing maintenance in my area for over 3 weeks, know metrofibre has completed maintainance but still no connection techincal support is failing me, yet I'm expected to pay for the service i'm not receiving, I asked to speak to a manager, manager available. account number ***6