Disgusting Service and Terrible Customer Experience

I am writing this review with a very sad heart. I recently activated my services with Mweb in the middle of January 2026. Only to be debited an amount more than what was the initial agreement. I called and was told the additional amount was from a bad debt that was written off back in 2021. I told the consultant on the phone that I was going to reverse the debit order and pay what was due by now right now, which I did.

For the past week I have been getting messages via SMS and WhatsApp threatening to have my internet service disconnected because of my account being in arrears. I called again today, after holding for 1 hour 55 minutes to speak to consultant, I get told that my services cannot be reactivated due to the debt. I am still on the line right now holding, call time is currently at 2:02:25, I am waiting for a senior to take my call.

This service is truly appalling and distasteful. I need my account reinstated with immediate effect.

The agent I have been speaking with today is Thembi, who proudly put me back to the back of the call queue to speak to a consultant and not her superior.