AO
Arie O
1 reviews | Active since Mar 2015
14 Mar 2015, 07:10
DISGUSTING SERVICE...
I am disgusted that a company like MWEB could stoop so low to do this! I tried to log into the WiFi services on my laptop through my phone. To my dismay, you had already ****** the money for the purchase from the airtime on my phone, and I couldn't use the service paid for on my laptop. I want a refund of my money or offer me the service I paid for without logging in and paying for it again. This is\ day light *******"and I'd rather let other people know not to fall into the hands of your poor service. I've laid my complaints to customer service and you're yet to get back to me. Grant my request or I'll take the matter further. disgusting!"""
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Mweb's replyOfficial
16 Mar 2015, 16:34Hello nameandshame,
Thank you for raising your concern.
As per your discussion with one of our customer services representatives your query has been addressed.
Please be advised that purchases made via the website for services from a different vendor need to be taken up with that particular vendor.
We will remain in contact and try to assist with your query.
Kind regards
MWEB Client Services
Thank you for raising your concern.
As per your discussion with one of our customer services representatives your query has been addressed.
Please be advised that purchases made via the website for services from a different vendor need to be taken up with that particular vendor.
We will remain in contact and try to assist with your query.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply16 Mar 2015, 16:34
Official
Hello nameandshame,
Thank you for raising your concern.
As per your discussion with one of our customer services representatives your query has been addressed.
Please be advised that purchases made via the website for services from a different vendor need to be taken up with that particular vendor.
We will remain in contact and try to assist with your query.
Kind regards
MWEB Client Services
Thank you for raising your concern.
As per your discussion with one of our customer services representatives your query has been addressed.
Please be advised that purchases made via the website for services from a different vendor need to be taken up with that particular vendor.
We will remain in contact and try to assist with your query.
Kind regards
MWEB Client Services
Best regards,