1 reviews | Active since May 2026
Disgusting service: 7 days of empty promises and no Vumatel installation
I am absolutely appalled by Mweb's pathetic customer service. If I could rate 0 stars I would I recently moved houses and have spent the last seven consecutive days calling them to get my Vumatel fibre installed at my new home. Every single day, the consultants assure me that a request has been logged with the network provider. Every single day, absolutely nothing happens. No technician ever calls me back, and nobody pitches up.Mweb has the absolute worst customer service I have ever experienced. They clearly do not care about their existing customers once they have your money. I am currently one inconvenience away from cancelling my product entirely and moving to a provider that actually respects its clients.If you value your time and your money, do not buy any product from Mweb. Save yourself the immense frustration and look elsewhere
We have reached out to the team handling move of premises to urgently follow up on your request and provide you with a direct email update so you’re kept fully informed on the progress and next steps.
We’ll continue to push this internally to ensure your move progresses and that your service is restored as soon as possible.
Mweb Team
We have reached out to the team handling move of premises to urgently follow up on your request and provide you with a direct email update so you’re kept fully informed on the progress and next steps.
We’ll continue to push this internally to ensure your move progresses and that your service is restored as soon as possible.
Mweb Team