Disgusting service

I have been in contact with Mweb since the 28/2/2023……. To move my fibre . I have done it online as they said and phoned them . I call them daily . Nobody bothers to give you correct answers. They keep you in the phone for hours and the problem is still not resolved. If they do not have a fibre in my area they must stop debiting me as I am unable to use the fibre from the old place. I call daily but monody knows what’s going on. It’s ridiculous how inefficient they are. It’s sick to thing they can **************** people by debiting s and not providing a service . Can somebody please help resolve this frustrating issue. We work from home and have no internet connection . They keep promising to call back but don’t . They quick to take my money . I would never recommend them to anyone. They quite disgusting with their attitude