Disgusting service

If I could give -100, I would. Staff is very friendly when you are a new customer wanting to sign up, but once you have queries, the friendly and helpfulness are gone.Irritability in their words and tones are heard. My first interaction was with Hersh, very friendly and helpful. I however had to sort things out with my current provider, so I could not sign up immediately. When I called later the afternoon I spoke to Remi, who was very eager to seal the deal. I however noticed later that evening the product that I enquired about will not be suitable. Early the next morning I cancelled the process with an agent. However a few days later my account was debited. For the passed two days I have been struggling to get through to the live chats and whatsapp chat. Yesterday afternoon I eventually got through to Zandile after waiting since the morning. She however was short tempered and not helpful then ended the chat while I was struggling to convert some of the required documents. Since this morning I made multiple attempts to open the chat again via whatsapp, the mweb app and online, I even called in multiple times, holding on for about an hour then no resolution, being referred back to chatlines that is inactive, then eventually hangs up on me. If I knew their after sales service would be this bad, I would never have even bothered.