Disgusting Service

I had a 4mb uncapped line with Mweb. I recently decided to Upgrade my line to a 10mb Line. This was supposed to have been done by the 1st of September 2015. Despite charging me for a 10mb line! They have reduced my line speed to 2mb line. I have been callling everyday for the past week trying to sort this out. I have asked to speak to the manager(Clinton) but the consultants keep telling me he isn't at his desk, and he will call me back.<br> <br> He has never called me back and this issue has still not been resolved. I can't believe he is so incompotent. This is a simple issue of resolving my line speed. I'm being charged for something I can't use. I have even threatened to cancel my Mweb contract entirely, but Clinton seems to just brush this off.<br> <br> I am very disappointed with the service and will definitely be going to another ISP provider.