DISGUSTING SERVICE

I have calling for a countless number of times to cancel the MWEB service. One of the consultants told me to go on the website and cancel, I did but there was no option to cancel. I called yet again, I was then told to send a cancellation email to [Email Removed] which I did on Monday, 13 July 2015. I have had no feedback since I have sent the email, not even an acknowldgement to say they have received the request are a busy working on it, so I don't know what hell is going on. I called in today, i keep being transfred to the \cancellations department"and my call ends bieng cut. I think this is a sh**t service"