Disgusting Service

Shocking service from MWEB, So i have been with MWEB since february last year and even referred friends to them since however the service i received from them or should i said lack thereof has been utterly disgusting. So I was moving house end of November last year and notified them of my move so my Fibre services would be moved to my new home but nothing was done, and because i had to work from home i decided to go with a different provider even though they were more expensive they got me up and running within five days. On the 15th of January this year MWB then responded to an email i sent when i was moving on the 30th of November saying they were gearing up to get me moved. Mind you this is a month and a half later since i had requested this.

I called them up to find out how they can assist since i had already gone with someone else and the person i spoke had no idea what they were doint or talking about so i kept it moving. Last week i was then called by a customer agent by the name of Roshaan and i explained to her that im willing to stick them since they're cheaper as long as they can promise that i will not experience any down time since im working from home and my son is also on online learning because of covid. She then promised i will experience no issues, all i have to do is to cancel with the current provider and send them proof and they will get started with getting me moved back to them. I called the provided and cancelled and they imediately sent me the cancellation letter which i then forwarded to MWEB as requested. Fast forward to yesterday i wake up with no internet, i cant work and my son is also missing lessons because MWEB couldn't live up to their promises.

I called them to notify them that my current provider has cancelled and released the line and that they cant activate my line so i can continue with my day, little did i know this was the beginning of the nightmare. i have called them over ten times and its escallation after escallation and i still can't work and my son is still missing lessons, and i did tell them that if this is too much a task for them to just activate a mere line then they must let me know and we can part ways and i will go to the previous provider since they know what they're doing and are serious about Customer service. I will never ever in my life advise anyone to go with MWEB their service is really at the bottom of the barrel and i'm reallys starting to regret ever going with them in the first place.

If you need Fibre to your home don't even consider MWEB. ****iest service ever.