DP
DOMINIQUE P
1 reviews | Active since Apr 2026
07 Apr 2026, 12:04
Disgusting horrible service
Disgusting horrible service I have been a mweb customer for many years now and when I have an issue and need assistance then I get treated like I am stupid and not human but an animal. Do you know how it feels for someone to make you feel like an stupid animal and the do not care how they talk to there customers. They never make the effort to follow up with their customers never phone them back and have no sympathy whatsoever I would rather sit without WIFI then to ever support Mweb and I will make it loud and clear to everybody and anybody.
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Mweb's replyOfficial
07 Apr 2026, 13:35Hello Dominique,
We can hear how deeply upsetting this has been for you, and it’s not okay to be made to feel disrespected or spoken to in a way that leaves you feeling unheard or devalued. After being a customer for many years, you should be able to rely on consistent support and respectful communication, so we understand why this experience has been so disappointing.
This will be taken seriously and raised for urgent review to address both the interaction you had and the lack of follow-up. We would really appreciate the opportunity to assist and turn this around for you. Please send us a private message on Hello Peter with a brief description of the assistance you require, and our team will take a closer look and support you further.
Kind regards,
Mweb Team
We can hear how deeply upsetting this has been for you, and it’s not okay to be made to feel disrespected or spoken to in a way that leaves you feeling unheard or devalued. After being a customer for many years, you should be able to rely on consistent support and respectful communication, so we understand why this experience has been so disappointing.
This will be taken seriously and raised for urgent review to address both the interaction you had and the lack of follow-up. We would really appreciate the opportunity to assist and turn this around for you. Please send us a private message on Hello Peter with a brief description of the assistance you require, and our team will take a closer look and support you further.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 13:35
Official
Hello Dominique,
We can hear how deeply upsetting this has been for you, and it’s not okay to be made to feel disrespected or spoken to in a way that leaves you feeling unheard or devalued. After being a customer for many years, you should be able to rely on consistent support and respectful communication, so we understand why this experience has been so disappointing.
This will be taken seriously and raised for urgent review to address both the interaction you had and the lack of follow-up. We would really appreciate the opportunity to assist and turn this around for you. Please send us a private message on Hello Peter with a brief description of the assistance you require, and our team will take a closer look and support you further.
Kind regards,
Mweb Team
We can hear how deeply upsetting this has been for you, and it’s not okay to be made to feel disrespected or spoken to in a way that leaves you feeling unheard or devalued. After being a customer for many years, you should be able to rely on consistent support and respectful communication, so we understand why this experience has been so disappointing.
This will be taken seriously and raised for urgent review to address both the interaction you had and the lack of follow-up. We would really appreciate the opportunity to assist and turn this around for you. Please send us a private message on Hello Peter with a brief description of the assistance you require, and our team will take a closer look and support you further.
Kind regards,
Mweb Team