Disgusting experience with Mweb - Zero Accountability

This has been one of the worst customer service experiences I’ve had. First, Mweb told us there was nothing wrong with our WiFi. Then a different consultant admitted we’d been getting half the speed we’re paying for. Around that time, I emailed to complain. No response.

Later, another agent said we needed a new router (R600 out of pocket), and that it would be “plug and play.” It wasn’t. It took two separate phone calls, each over 45 minutes, to get it working.

The new router is faster, but the signal only reaches about five steps from it.

No ownership. No follow-up. Just poor service and zero accountability.