Disgusting customer service Mweb

This is the worst customer service ever as they don't provide customer services They are really disgusting to say the least. We are without connectivity for the past 11 days but they are expecting payment. You struggle to get hold of them and when you finally do the agents shut the call. No technicians and follow up from them After trying for three days we got hold them. We did checking and did diagnostic with agent Darryl he was so helpful then escalated the matter and released a ticket. After that nothing no response at all. We then decided to order a new router and paid R890 after only having the router for 4months. Even after all this still no router no follow up and no news from Mweb.