Disgusting customer Service from MWeb

Due to the fact that we are basically confined to our homes due to Covid-19, I app**** to increase the minutes on my monthly VOIP package from 100 to 250 minutes and placed an order/update request via the MWeb Self Help website on 11 April 2020. Later in the month, I found myself having to purchase a top-up as my order had not yet been processed, and toward month end, I was again forced to purchase a top-up package as my order had STILL not been processed. I have just logged on to MWebs website only to find that my VOIP package has STILL not been upgraded now MORE THAN A FULL MONTH AFTER requesting this to be done. I have already spoken to someone at MWeb vie telephone TWICE to get this done and STILL NOTHING HAPPENS. Is THIS the kind of service one can now expect to receive from MWeb??? Saying that I am totally DISGUSTED would be an understatement to say the least. Can MWeb PLEASE get their act together and start providing some SERVICE!!!