Disgusting customer service

I contacted Mweb in October with regards to installing Fibre at my home, after 2 weeks I called to get an update, then was told there was no fibre in my area, I then requested a refund as I eede that menu to move to another company that can assist me. They have been giving me the run around ever since. They customer service is disgusting they promise to call you back and Thye never do or if Thye transfer your call, it gets cut off, on the 17th of December 2021 I last spoke to someone in sales support he said to me they will esculate my query and a manager will call me back within 48 hours. No one has returned my call this was the second time the query got esculate but nothing as been done. When they needed payment they was calling me 100 times a day now to do a refund they making me like a stupid for my own money , I did explain to them on every call that I needed this for my job and I haven't been doing any work from October. They have a don't care attitude and it's pathetic for such a huge company to be doing this

This is my Mweb reference Ref mwb***8 Have spoken to Zama and Alutha from the sales support I didn't get the 3rd person's name that I have spoken to

I need for them to refund my money immediately, it can never take almost 3 months to do a refund and I'm sick and tired of their excuses This was the number I contacted them on ***