DISGUSTING CUSTOMER MISHANDLING - *****ING OUR MONEY AND WASTING HOURS ON CALLS FOR MONTHS!

Mweb and Frogfoot, you should be ABSOLUTELY ASHAMED of yourselves for THE WORST CUSTOMER EXPERIENCE on the planet! You have failed to deliver on a product offering and you clearly don’t know how to service your customers - adding INSULT TO INJURY!!!

Due to your complete lack of care and professionalism, we have wasted HOURS trying to resolve issues and have flushed THOUSANDS OF RANDS down the toilet - and counting by the second with no call backs or resolutions! This is for NO REASON other than your complete incompetence, inability to do your jobs and offer what was promised!

What will it take to get the service we’re paying for? Are you just in the business of *****ing people’s money without any conscience, professionalism or duty bound by our contract?

We moved our fibre to Mweb as we are long-term and loyal customers of many years. Since we are working from home, we purchased the highest speed line available of 1000 Mbps, and while it was immediate to bill us for more, we only saw 20% of what we were paying for - for a whole MONTH!

We spent ONE MONTH troubleshooting NUMEROUS times with Mweb’s technical team, and our private technical consultants at our expense, to get what we paid for. Having confirmed more than 20 times on calls that our hardware and software were more than capable to handle the top-of-the-line product we were paying for, Frogfoot’s fibre line looked to be the issue by process of elimination. We offered multiple times to pay whatever it cost to bring in a technician from Frogfoot, and suddenly our money was no good - NOT A SINGLE CALL BACK!! Absolutely DISGUSTING MWEB!

Frogfoot, considering Mweb does your bidding on your behalf, you really ought to vet the company managing your customers and take a good look in the mirror. Do you think you’re doing a good job?

After all this, we had to downgrade our service because you can ONLY deliver 200Mbps - PATHETIC! False product advertising is another issue...

Now, due to recent loadshedding, we have lost our fibre connection after the Frogfoot fibre box blew even though it was plugged directly into a UPS which has protected this in the past. AGAIN, we have called MULTIPLE times, left numerous URGENT messages and tickets to have this addressed, and have spent THOUSANDS on data since we’re working from home - and again, NOT ONE IOTA OF CARE to get back to us to resolve!!

Beyond your professional obligations which you’re unable to fulfil, we’re trying to make an honest living and where is the sense of community and urgency to help a fellow person in need? Instead, we’re wasting hours on calls to you which only fall on deaf ears and throwing money away because you don’t even have ANY HUMAN DECENCY to get back to us, let alone solve this issue!!! REVOLTING.

This needs to be addressed IMMEDIATELY or more severe steps will be taken.