Disgusting client service

I am very disappointed with the service I have been getting. I placed an order for Fibre and it took MWEB a whole week to process the order and get it to Vumatel. I left it because I was just to thankful that the process started. After getting NO help from Vumatel and waiting 3 weeks for them to actually do anything and confirm a date they are coming to install the fibre line this afternoon. So NOW the issue moves back to MWEB as I was informed that the router that needs to be delivered will only be delivered NEXT WEEK! This is unacceptable! MWEB took a week to process an order I expect my router to be delivered TODAY! EVERYDAY I don't have fibre I am losing thousands of rands. I have people working from home that do business with China. They are refusing to work with us until we get fibre. I doubt MWEB will be paying my bills this month because of loss of income! What must I do, who must I speak to, who must I plead to, to make sure tonight when I get home that my router will be up and running?