1 reviews | Active since Dec 2011
disgusting
I do not know where to start. I have been with Mweb for six years now. On Monday 2nd March I got a notification to say that me debit order did not go through and I must do a payment soonest or my services will be suspended . after trying to pay on there Internet pay services it kept giving me a wrong bank account so I lookup up there account on the web and paid the account online making a mistake putting in a wrong entry and then I started on there help services. I phoned them and was No 5 in the line. After 54 minutes on the line I eventually got a very nice lady and told her the whole scenario and was told that I must email her the Proof of Payment which I did and that was that. On Friday Moring 6th March I receive another SMS from them to say that my services will now be suspended for non payment. Again on Friday I try once more to phone them at 14;35 and I am No 15 in line. I wait until 16;54 when I am now No 3 in line and it has cost me over a Hundred Rand in Air time then the Cherry on top comes as it is almost time to go home I am switched off. A bit ****ed off yes. this morning I decide to try there chat app and I am at this moment been put to sales and hoping to speak to someone. Now it has been two and a half hours and a person named Scot has left me waiting again. So now I will be switching that conversation that has not happened off . I believe that there are no offices in Port Elizabeth. Which almost makes it impossible to talk to a human unless you have two and more hours to wait on a phone .
- Your review or feedback (or a screenshot of it)
- The link to the review, if applicable
- Your registered email address linked to your MWEB account
- Your review or feedback (or a screenshot of it)
- The link to the review, if applicable
- Your registered email address linked to your MWEB account
However after you gave me 48 hours and eventually you gave an email address to send all that you requested I got suspended after a hour into starting my email to you.
Then I sent it all from my wife's phone and guess what.
I still have no internet.
Per chance i feel that I must go look for someone that can many help some of us pensioners with a better price and service
So now I'll just wait until mweb desides when the human aspect appears what they decide to do
However after you gave me 48 hours and eventually you gave an email address to send all that you requested I got suspended after a hour into starting my email to you.
Then I sent it all from my wife's phone and guess what.
I still have no internet.
Per chance i feel that I must go look for someone that can many help some of us pensioners with a better price and service
So now I'll just wait until mweb desides when the human aspect appears what they decide to do
Please be assured that our team has received your email and we will arrange for them to review your information and respond to assist you accordingly. We’re committed to addressing your concerns and ensuring you get the support you need.
Thank you for your patience while we work on this. T^
Please be assured that our team has received your email and we will arrange for them to review your information and respond to assist you accordingly. We’re committed to addressing your concerns and ensuring you get the support you need.
Thank you for your patience while we work on this. T^