gB
gilbert B
1 reviews | Active since Jan 2010
21 Jan 2016, 13:50
Disgusting attitude
Walked into Cresta to do upgrade to 4 Mbps and were confronted by the rudest person I've ever met Tshepo , and wanting to do the upgrade were told that only new customers were able to get the special . This is nowhere on the advert and only on close inspection of the poster in store in the smallest print it says new customers only , the advert says nothing about new customers, this is misleading and a con, disgusting service and customer support
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Mweb's replyOfficial
21 Jan 2016, 15:58Hello gilblair,
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been escalated to the relevant manager to address and to ensure it receives the attention it deserves.
We would like to apologise for the service you have received and the frustration it has caused you.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been escalated to the relevant manager to address and to ensure it receives the attention it deserves.
We would like to apologise for the service you have received and the frustration it has caused you.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply21 Jan 2016, 15:58
Official
Hello gilblair,
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been escalated to the relevant manager to address and to ensure it receives the attention it deserves.
We would like to apologise for the service you have received and the frustration it has caused you.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been escalated to the relevant manager to address and to ensure it receives the attention it deserves.
We would like to apologise for the service you have received and the frustration it has caused you.
Kind regards
MWEB Client Services
Best regards,