Disgusting after sales service from Mweb!

Good Day

We are using Mweb internet and fibre services at our home and have been requesting a change from a private line to a business line, since October 2024. We also urgently need to change the OTP notification number as my husband's number has changed and we cannot access our online profile or contact customer care as it requires an OTP from the old number. My husband has been on the phone with Mweb for the last 55 minutes, redirected to the fifth department, when the call is dropped he has to phone back and the last department was answered by a rude person asking again to redirect the call. We have sent two emails regarding the request and change of details, no response. This is disgusting service from Mweb, if our matter is not dealth with today, we will be moving to another provider!