Disgusting

I've been trying to change my line speed now for almost +-2 weeks now however my calls very rarely get answered. I finally got a response via email asking to provide my details in order for my account to be located. Once the details were provided, I never got a response even though it states in the email that the response time is 24 to 48 hours. The was sent on the 31st of January it's the 4th 9f February and still no response. This company is proving their customers with false information. Please respond by 2:30h or I will be taking this further as providing false information to customers can led to court case as it's ******* to provide customers with misleading information.