TM
Tessa M
1 reviews | Active since Jan 2018
05 Mar 2026, 16:28
Disgusting!!
Disgusted bt the NO service from MWEB!! I have been on hold for over 46 minutes and now they are closed but still keep you waiting as caller number 10!! the live chat doesnt work!! Facebook chat... they are online but dont reply!! I have been a loyal client since your DAY 1...how can someone please call me!!
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
05 Mar 2026, 17:00HI Tessa,
We completely understand how frustrating and disappointing this experience has been — waiting on hold for so long, encountering non-responsive chat channels, and feeling unheard after being a loyal client since day one would understandably be extremely upsetting.
Please share more details about your query with us via Hello Peter’s direct message. T^
We completely understand how frustrating and disappointing this experience has been — waiting on hold for so long, encountering non-responsive chat channels, and feeling unheard after being a loyal client since day one would understandably be extremely upsetting.
Please share more details about your query with us via Hello Peter’s direct message. T^
Mweb's reply05 Mar 2026, 17:00
Official
HI Tessa,
We completely understand how frustrating and disappointing this experience has been — waiting on hold for so long, encountering non-responsive chat channels, and feeling unheard after being a loyal client since day one would understandably be extremely upsetting.
Please share more details about your query with us via Hello Peter’s direct message. T^
We completely understand how frustrating and disappointing this experience has been — waiting on hold for so long, encountering non-responsive chat channels, and feeling unheard after being a loyal client since day one would understandably be extremely upsetting.
Please share more details about your query with us via Hello Peter’s direct message. T^
Mweb's replyOfficial
06 Mar 2026, 08:56Hello Tessa. Please share the nature of the issue with us so we may verify account details and assist you as soon as possible. R^
Mweb's reply06 Mar 2026, 08:56
Official
Hello Tessa. Please share the nature of the issue with us so we may verify account details and assist you as soon as possible. R^
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Tessa M's updateReviewer Update
06 Mar 2026, 09:08You still haven’t contacted me privately!! Please stop writing all the kind words and get hold of me you have my details!!!
TM
Tessa M's update06 Mar 2026, 09:08
Reviewer Update
You still haven’t contacted me privately!! Please stop writing all the kind words and get hold of me you have my details!!!
Mweb's replyOfficial
06 Mar 2026, 09:20Hi Mantle. To ensure we can assist you effectively and address your concerns, could you please share a few more details about the issue you’re experiencing? Once we have this information, our team will be able to review your case and reach out to provide the support you need as quickly as possible.
We truly appreciate your patience and feedback while we work to resolve this. T^
We truly appreciate your patience and feedback while we work to resolve this. T^
Mweb's reply06 Mar 2026, 09:20
Official
Hi Mantle. To ensure we can assist you effectively and address your concerns, could you please share a few more details about the issue you’re experiencing? Once we have this information, our team will be able to review your case and reach out to provide the support you need as quickly as possible.
We truly appreciate your patience and feedback while we work to resolve this. T^
We truly appreciate your patience and feedback while we work to resolve this. T^
Mweb's replyOfficial
06 Mar 2026, 09:21Hi Tessa, we see that you’ve shared your details, but to arrange a callback with the right team, we still need more information about your query. Once we have these details, we can have the relevant team contact you directly. We understand it’s frustrating to wait, and we want to make sure your issue is resolved properly. Please provide the additional details so we can move forward. U^
Mweb's reply06 Mar 2026, 09:21
Official
Hi Tessa, we see that you’ve shared your details, but to arrange a callback with the right team, we still need more information about your query. Once we have these details, we can have the relevant team contact you directly. We understand it’s frustrating to wait, and we want to make sure your issue is resolved properly. Please provide the additional details so we can move forward. U^