Disgusted with the service level recieved from mweb and vumatel

I had taken out a WiFi contract with MWEB on the 29th of January. They had taken my payment of R399 successfully and referred me to vuma reach which they advised was the coverage in my area. Upon waiting a week for installation , vuma states I have to pay a extra R500 for installation which no one has explained to me or contacted me about. I had called the call center numerous times but they were of no help and had told me I was supposed to read the terms and conditions. I then asked them to cancel my services as I am not happy they then said I need to contact MWEB and there's nothing that they can do. I contacted MWEB on the 8th of February requesting a refund and the lady said she would put the cancellation through for me and it will take 7 days. I then waited patiently for more than 2 weeks but nothing was done. I then called the call center again on the 20th February asking them whats the status of my refund and the lady said she has to had it over to her manager as no refund was done. I was calm about it and I asked her how long wil this take she said her manager will escalate it and get back to me. I then waited another 3 days but nothing was done and no refund had been made back into my account so I call them back. The guy told me that I need to fill out a cancellation form and I need to wait for the email inorder for them to refund me I had told him this was not the information that I got on Monday and can I speak to someone higher that's going to assist me cos I need my refund to be done , he was hesitant that I don't need to speak to anyone else cause he nos what his job requires and this is what I need to do. I then asked him to transfer me to the sales department which I was transferred to on Monday. Upon speak to them and been on the call for more than half hour with my airtime the lady on at customer service sales tells me that there's nothing they can do because they are waiting for vumatel to refund them so they can refund me. What customer service is this when they the ones that took out my money In the first place. They want proof of banking details and I need to send a cancellation email when it's gone a month now and my query is not resolved. Such an inconvenience to me when I am waiting for my R399 payment to be refunded to me which they cannot do. This is ******* because my WiFi is not installed as yet and they are refusing to reverse or refund my money that owed to me. I have never received such poor and unprofessional service before.