SB
Stephen B

1 reviews | Active since Feb 2014

16 Nov 2015, 17:22

Disgusted with the service.

This is just one of many complaints I have had with mweb where I was assured it will all be sorted out when I move my line over. I have done so and now that you have my account I get no response. I have been over charged and now I have been throttled on 43gig on an uncapped line. This is not at all what was sold to me. You will be getting my notice to cancel my data and i will be porting my line. <br> <br> This service has been nothing but disgusting. I will insure everyone I know will hear about this and I will be going onto social media. I have had enough of terrible service from you as a company and it hasn't even been a month.

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Replies (1)
Mweb
Mweb's reply17 Nov 2015, 10:23
Official
Hello Stephen27198,

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services