Disgusted with service from Mweb and Metrofibre

The service that I have received is not worth one star.

On 05/12/2022 I app**** online for the 20Mbps uncapped fibre. On 06/12/2022 I received the user details and password. On Monday 12/12/2022 I received a sms saying thta my fibre installation is being processed and that the fibre infrastructure provider will contact me. Mid December I received an email from Mweb saying that the service provider has closed down for holidays and that installation will be delayed until 2nd week of January I phoned Mweb and cancelled my order because I couldnt wait until then for service. The following day I received a call from Mweb saying that installation will happen within the next week. I decided to reverse cancellation on account of this feedback. On 24/01 Fibre was installed after about 6 hours. On 26/01 Router was delivered and I phoned Mweb for technical assistance. After spending about 40 minutes on the phone with the technician it was concluded that the infrastructure is faulty. He logged a call. On 30/01 the first pro rata installment of R380.74 was deducted from my account. I reversed the debit order because fibre is still not active. On 03/02 someone from Metro Fibre came to my house to check the fibre and confirmed that there is no power on the cables. On 15/02 I received a statement from Mweb for R699.74. My fibre is still not active, Again I logged a call with Mweb and is stil awaiting feedback from them. I am utterly disappointed with the service (or rather non service) from Mweb and Metrofibre. I want to cancel this order but now apparently I am held responsible for the installation fees if I cancel. I also have not received any paperwork to date.