Disgusted with Mweb

Hi. I'm a mweb internet user of Mweb/cell C. It was about 5 months ago I decided to get wifi for my house in Rayton Gauteng, and started doing some research about what company provides coverage in my area,with a reasonable reputation. Mweb/Cell c boasted that they are the only reputable Internet provider in this area. Which is true, because the other options is small privately owned companies,serving people with Internet service. Being a first timer of the whole wifi and home internet enthusiast, I decided to go with Mweb!

The package I started out with was a router,which is free after you have finished a 12 month period of using the Mweb service and obviously a monthly cap of a certain amount of data,which you can change to your needs. I ended up with the R530 p/m for a 100gig.

Like alot of Internet providers,with bad weather or just at times the Internet would be off, but nothing to be too upset about.

After about 4 months of using Mweb,I started seeing a pattern that my Internet would be off on Saturdays and Sundays, exactly starting from about half past 11 pm on a Friday night. This was very inconvenient, as I stopped my tv services because I have wifi now,so I re**** on Netflix and Showmax for entertainment. The first time I phoned in and try to lodge a complaint, the technical hot line did not even answer their phones, but when trying the sales side,they answered quicker than you turn off your loud speaker!

The sales person unlucky enough to have taken my call,quickly transfered me to the Technical department,but to no avail, no one answered in the 15min I had available to hold on.

On the 9th of March,which is a Saturday,I got up,Internet is off,as consistant as Mweb is. I phoned the technical hot line to be explained the following.

Im my area, Cell C and MTN has failed to negotiate further sharing or ***gy backing of towers, and if you are unlucky enough to be in the areas where the towers for Cell C are being deactivated,then you wont have coverage,and this supposedly already started December of 2019! These changes and problems where not at all communicated to the customers, but it was explained to me that they were waiting to see who complains,and then they will start making a plan or offer something else. I found this utterly disrespectfull and arrogant. I would like people to know how Mweb/Cell C treated their customers and to please be aware of how they do bussiness. Sitting here,right now,typing this with no Internet,looking at a white router next to my tv,utterly useless,and the debit order for this months service already went off!

Please be advised of how they treat their cutomers!