PW
Peter W
1 reviews | Active since Jul 2023
29 May 2026, 13:02
Disgusted with Mweb
I have read, with interest, many glowing reviews about Mweb. I am just the opposite. I have found a much cheaper supplier and have, accordingly, tried to cancel my contract with mweb, with no success. I have had no response to my emails and trying to phone them I get a female who, supposedly sent me a OTP. This never arrives. No matter how many times I phone them I get the same response, no OTP. Can anyone assist?
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Mweb's replyOfficial
29 May 2026, 13:17Hi Peter, We understand your frustration regarding the difficulty you’ve experienced trying to cancel your service, especially after multiple attempts through both email and phone support without success. Difficulties receiving OTPs and not getting responses to cancellation requests can understandably make the process feel extremely frustrating. To assist further and ensure your cancellation request is properly reviewed, please send your account details and contact information via private message so the matter can be escalated to the relevant team for assistance. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply29 May 2026, 13:17
Official
Hi Peter, We understand your frustration regarding the difficulty you’ve experienced trying to cancel your service, especially after multiple attempts through both email and phone support without success. Difficulties receiving OTPs and not getting responses to cancellation requests can understandably make the process feel extremely frustrating. To assist further and ensure your cancellation request is properly reviewed, please send your account details and contact information via private message so the matter can be escalated to the relevant team for assistance. Kind regards,
The Mweb Team
The Mweb Team