1 reviews | Active since Jun 2026
Disgusted customer.
The worst customer service ever, you are on a queue for literally an hour and number 1 for over 39 minutes. Not to mention the live team not attending to your chats. I chatted to a Phatiswa who transferred to a Bonga, Bonga decided to not attend to the chats. Had a conversation with Daniele who transferred to a Thandi, Thandi who then **** saying she would give me a call back till today. I got a response from a Lennin who ignored my messages after telling him my issue. Then a Lwando asked for my details as if she is also going to assist. It goes in and on. This is so disgusting! They have the worst customer service agents. As a customer service agent it is disappointing that there's actually people that do this. I just want to reconnect my services, that's all!
We hear your frustration, especially with the repeated transfers, long queue times, and not receiving consistent support across the different agents you’ve interacted with. We understand how exhausting this experience has been, particularly when all you’re trying to do is get your services reconnected.To help us properly step in and resolve this for you, we’ll need a clear summary of your current issue.Kindly send us a DM with a brief description of the problem you need assistance with, along with your account details. This will allow us to trace your interaction history, identify where the breakdown occurred, and ensure your reconnection request is handled correctly.Once received, we’ll take it forward and ensure it is properly attended to.Kind regards,
The Mweb Team
We hear your frustration, especially with the repeated transfers, long queue times, and not receiving consistent support across the different agents you’ve interacted with. We understand how exhausting this experience has been, particularly when all you’re trying to do is get your services reconnected.To help us properly step in and resolve this for you, we’ll need a clear summary of your current issue.Kindly send us a DM with a brief description of the problem you need assistance with, along with your account details. This will allow us to trace your interaction history, identify where the breakdown occurred, and ensure your reconnection request is handled correctly.Once received, we’ll take it forward and ensure it is properly attended to.Kind regards,
The Mweb Team