Disgusted :(

I recently experienced disgusting service from mweb. I app**** for a second line(twice) and was told that they will get back to me soon. The first application, I called back after waiting for a month only to be told that my request was declined by vuma. I then made another application and had to follow up again after a few days also to be told it was declined. The reason is something to do with no splitter, which was strange to me as I live on a corner plot and there is two points, one in each road. I also advised them that no one came out. I asked them to elaborate as I do not understand why it was declined. I was told that there's nothing that they can do as vuma declined it. I then called vuma who said that they cannot assist me as mweb has to appeal on their side and request that it gets approved. I am being sent from pillar to post and do not understand why mweb does not want the sale or is even willing to fight for it. I have been a good paying customer for years now. I am doing this to make people aware as I see that mweb has not responded to any of the previous complaints and find this to be atrocious. Please is there anyone that can assist as I hear of people having even more than two lines and I only want a second one as I have two properties on my plot.