1 reviews | Active since Mar 2009
Disgusted by uncapped Fibre throttling limits
I am disgusted with my new Mweb Fibre contract. I was under the impression I was upgrading from 8 Mbps uncapped ADSL to 10Mbps uncapped Fibre but it turns out I downgraded. Nowhere in the contract it stipulated that I would be throttled at 170 GB. Whereas with my 8Mbps ADSL it was only at 300GB. And I was very, very seldom throttled. Now I am being throttled every 3rd or 4th day. So, for anybody considering Mweb Fibre - I just have one word : Don't.
Good day Jacobus
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been resolved.
We explained that the threshold on the 10Mb uncapped standard on openserve is 175Gb. Also we informed you that the premium uncapped has a threshold of 300Gb in the rolling 30 day window.
Feel free to contact us if you require anything further.
Kind regards
MWEB Client Services
Good day Jacobus
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been resolved.
We explained that the threshold on the 10Mb uncapped standard on openserve is 175Gb. Also we informed you that the premium uncapped has a threshold of 300Gb in the rolling 30 day window.
Feel free to contact us if you require anything further.
Kind regards
MWEB Client Services