Disgusted by service or lack thereof

I signed up with mweb on the 5th of December as a new customer, on the 9th they debited my account without the router being delivered or line connected by vumatel. I called and they said they would reverse/ credit my account. When you sign on they say your account will only be debites once line has been installed also installation takes 2 weeks. On the 14th no one called me since feom vumatel to install so i called to cancel the service all together, i spoke to a Marlon in billing department that said i could cancel and will not be held liable for the charges since no line has been onstalled as yet and that they will arrange to have their router collected feom me, as this was delivered during thia time. No on called me back since then instead i received an invoice of the next billing amount. I called again and have been transferred from pillar to post by customer support agents i must say you guys have some of the most *********** staff on ypur team. I have provided them all the references given to me during my calls instead no one can resolve my query i have spent so much on calls trying to resolve this, then they hang up and dnt call back after they have done verification of your account, so im guessing your account details should be open in front of them.

The latest is now i am waiting for a manager to cal me back as my account cannot be canceled through the normal cancelation process instead the crs team has to handle the case.. This information was given to me on the 23rd oh he was also unable to give me a reference nr and I hi unclude me on the email he now sent to his manager regarding my query, decemeber then vumatel buzzed me to sa they are here to install that in 10 days after o have cancled.

This was clealry never communicated to vumatel, and also this after the 14days they saythey will install once you sign up. I am disgusted at this service and will take the matter further..