Disgusted by Mweb's service

I requested for 2 lines at 2 different addresses. The agent captured incorrectly, making both orders for 1 address. Installation was done for both addresses. Came activation day I could only activate 1 address, it turns out they only have 1 address on their system and the activated address they don't have on their end. Long story short, I asked for a termination of the line that was not working after a month because I was now billed for a line that never worked. I was told I won't be liable for the terminated fee. Guess what the following month I was debited for the cancelation fee. I've made countless calls and each agent would promise a callback but none called. I wrote an email still nothing. Late February the issue was resolved and my line was working again BUT end February again I was debited for the cancelation fee then my line disconnected on 5th of March. I've been calling for this to be resolved and I'm being sent from pillar to post, I am done with this company and its agents. I've ran out of patience and lost my faith in the company because clearly this issue will not be resolved, since December same thing?!?!